JLL has published its 2019 RPM Case Studies Handbook, collecting the winning entries to this year’s JLL Responsible Property Management Awards.

The JLL Responsible Property Management (RPM) Awards was launched as a way to encourage, support and showcase the fantastic work which its teams, clients and supplier partners do every day right across the country. The awards attracted 108 entries across eight categories and the external judging panel was blown away by the quality of entries received.

JLL hope that by providing these case studies on the winning entries, it can help property managers in applying similar best practices at the properties they manage.

Also included in this handbook is a listing of all entries submitted, each and every one of which were gratefully received, and a selection of photos from the awards night.

RPM Award Categories and the winning entries: 

• Best Energy and Utility Management: Kingdom Shopping Centre
• Best Waste Management: Heddon Street
• Best Health & Wellbeing: Middleton Grange Shopping Centre
• Best Social Value: Four Seasons Shopping Centre
• Best Customer Engagement: 27 Great West Road
• RPM Property of the Year (business space): Clifton Moor Industrial Estate
• RPM Property of the Year (retail): St Mark's Shopping Centre
• RPM Supplier of the Year: Mitie Waste
• RPM Sustainability Champion of the Year: Mike Sorhaindo
• RPM Client Team of the Year: Regent Street Management Direct